The Officium 20 (hereafter “OM20") is All-in-One telephony system. It provides seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP terminals. Using VoIP, the OM20 supports inter-office calls over the Internet or VPN. As enhanced model, OM20 also has some unique features such as  Smart FoIP.

Always Connected with Your Customers
With features such as remote extension, call forking to your mobile phone and call-back, OM20 assures you that no matter where you are, whether in your office, traveling abroad, or working at home, you will never miss any important business call.

Improving Call Answer Rate
The smart auto attendant can provide 24/7 live answering service to customers, and direct the incoming calls efficiently to the extension or cell phone of the right person through configurable voice menus in business/non-business hours and holidays. Even, it can deliver the calls from VIP customers to the agents directly, bypassing voice menus.

Reduction of Telecommunications Cost
OM20 has all the IP remote-calling functions needed to support the remote worker, business travel, and communication with branches through the Internet. With IP, international or long-distance calls are turned into local toll-free calls. With advanced routing capabilities, OM20 can route calls intelligently according to call types. Combined with New Rock’s WeWei softphone App and Neehau business-phone assistant, you can achieve more effective and comfortable communications between you and your customers.

Functions and Benefits

• Flexible auto attendant
• Click-to-call on contact list
• All-in-one system with analog-gateway modules, FoIP, recording, and voicemail
• Multilingual voice prompts
• Multi-site application via IP tie trunks 
• Multi-tenant applications
• Failover to PSTN upon network failure
• Plug-and-play for IP phones 
• XM/HTTP-based REST API supporting third-party application software
• Proven interoperability with standard SIP servers, such as Cisco Call Manager, Broadsoft, Microsoft Lync, Huawei IMS and Asterisk
• Class I lightening protection

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